Frequently Asked Questions
Shipping
Where do you ship to?
For now, we ship within Germany only. More sunny destinations coming soon.
How long does shipping take?
Standard: 3–5 business days (€5.99, free from €150). Express: 1–2 business days (€9.99).
Will I get a tracking number?
Yes — you'll get a tracking link by email as soon as your order ships.
Orders
Can I change or cancel my order?
Email us at help@swaysol.com as fast as you can. If it hasn't shipped yet, we'll sort it.
What if I entered the wrong address?
Contact us immediately. Once an order ships we can't redirect it.
Returns
Can I return my item?
Yes — within 14 days of receiving your order, no reason needed. Please try swimwear on over your underwear and leave the hygiene strip in place. Return shipping costs are on you. All details on our Returns page.
What if it doesn't fit?
We want you to love your SWAYSOL piece. If something doesn't feel right, reach out — we'll make it work.
Are sale items returnable?
Yes — sale items can be returned within 14 days, just like everything else. Exchanges aren't available on sale items.
Product
How do I care for my bikini?
Hand wash cold, lay flat to dry. Avoid wringing — your flavor deserves better than that.
Is the fabric sustainable?
Yes. Every SWAYSOL piece is made from recycled fabric. It’s soft, sculpting and made to last summer after summer.
Where is SWAYSOL made?
Every piece is designed by our founder Hannah and made in Bali, where summer never ends.
Stockists
Where can I buy SWAYSOL in person?
We're available in select boutiques and concept stores worldwide. Find your nearest stockist on our Find Us page.
I'd like to stock SWAYSOL in my store.
We'd love to hear from you. Visit our Collaborate page and send us an inquiry.
summer never tasted this good